Case Study – Mozambique
Afonso Junior Madivadua, Head of Spectrum Monitoring, Standards, and Quality of Service at INCM – Communications Regulatory Authority
The training and exposure I received through USTTI programs have greatly enriched my perspective and skills, particularly in regulation, policy, and telecommunications best practices. The knowledge gained and the global network I built through USTTI have been instrumental in shaping my approach to leadership and service.
Monitoring and improving telecommunications performance and network quality.
Established the Quality of Service (QoS) Regulatory Framework to monitor and improve telecommunications performance.
Published national QoS reports and enforced operator action plans to enhance network quality.
Led the creation of a multi-stakeholder working group to promote collaboration on consumer protection and service quality.
Promoted consumer awareness initiatives on service quality and regulatory rights.
